Privacy Policy

Last Updated: 28th of July 2026

Total Dealer Pty Ltd, ABN 68 627 083 452 (Dealer Studio, we, us or our) is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how we manage personal information. It is structured as follows:

It is structured as follows:

1. What personal information do we handle?
2. Personal information obtained in running our business
3. Personal information handled through providing Our Products
4. Use and disclosure of personal information
5. Cookies
6. Links to other websites
7. Marketing
8. Overseas transfers
9. Access and correction
10. Contacting us and complaints
11. Changes to Privacy Policy

• 1. What personal information do we handle?
• 2. Personal information obtained in running our business
• 3. Personal information handled through providing Our Products
• 4. Use and disclosure of personal information
• 5. Cookies
• 6. Links to other websites
• 7. Marketing
• 8. Overseas transfers
• 9. Access and correction
• 10. Contacting us and complaints
• 11. Changes to Privacy Policy

What personal information do we handle?

We handle personal information that we collect in the course of running our business as detailed in section 2.

We also handle personal information on behalf of vehicle dealers through our hosted product offerings (Our Products) provided to those vehicle dealers as detailed in section 3.

Importantly, we do not control or otherwise determine the privacy practices of any vehicle dealer or party with which they partner or otherwise interact. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

If a person does not provide us with the information we request, we may be unable to fulfill the relevant purpose of collection or fulfil a request.

Personal information obtained in running our business

We collect personal information in the course of running our business from visitors to our Dealer Studio website: Dealer Studio | Automotive eCommerce and from communications with our existing and prospective customers, suppliers, contractors, prospective employees, and other individuals for the purposes described in section 4 below. The main types of personal information we collect in the course of running our business are:

• contact details for individuals working for vehicle dealers and other customers of Our Products or our other business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with us.

We collect personal information in the course of running our business in a range of different ways, typically through:

• our interactions with individuals (e.g. through any records we keep of telephone calls, or emails received, or messages sent to us or posted on our pages on social media);
• use of Our Products;
• our Dealer Studio website: Dealer Studio | Automotive eCommerce
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, we collect personal information in connection with running our business directly from the individual concerned. On occasion we may collect personal information from someone else such as when we speak to a referee for a job applicant or do screening for onboarding a new supplier or customer.

Personal information handled through providing Our Products

Our Products are hosted products and services provided in relation to using the hosted products provided to vehicle dealers for them to use in connection with operating their business. Our Products include creating and hosting websites for vehicle dealers to operate that enable vehicle dealers to interact with parties who may wish to buy and sell vehicles and obtain related products and services from the vehicle dealer and / or third party vendors with which the vehicle dealer partners. The offerings available through Our Products can mean that the vehicle dealer instructs us to provide information about an individual to a third party. For example, a vehicle dealer may instruct us to provide to a business that arranges financing, information about a prospective purchaser of a vehicle that is needed to start assessing available financing for that purchaser.

Through providing Our Products and following instructions from vehicle dealers, we handle personal information on behalf of vehicle dealers. Depending on the product and vehicle dealer's choices, this personal information typically includes:

• Contact and identification information for the seller and purchaser of vehicles bought and sold by the vehicle dealer such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details.
• Vehicle, parts and servicing details for vehicles managed or serviced by the dealer including vehicle registration, vehicle or parts purchase details, service appointment bookings.
• Finance details for dealer customers seeking financing such as financial, insurance or credit information, marital status, employment details and history.

This personal information handled through Our Products is mainly inputted by the individual concerned or by the vehicle dealer through the vehicle dealer website.

Use and disclosure of personal information

We store personal information in electronic and paper form.

We use and disclose personal information as follows:

• to provide Our Products to vehicle dealers. See section 3 above for details about the types of use and disclosure of personal information that vehicle dealers may instruct us to make in providing Our Products;
• to manage arrangements with our customers and prospective customers;
• to obtain products, services or information from our suppliers;
• to operate and manage our Dealer Studio website: Dealer Studio | Automotive eCommerce, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications;
• for undertaking research and surveys and analysing statistical information including for product reporting, development and improvement; and
• for such other purposes authorised or required by law.

In carrying out our business and the above purposes, it may be necessary to share personal information with organisations that provide products or services to us. For example, we may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with our customers, organization of events and purpose of us obtaining advice and managing our affairs. We also use third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

Cookies

We use cookies on our Dealer Studio website: Dealer Studio | Automotive eCommerce. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by our web server. We may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on our platforms and those social media platforms. Our website also uses cookies to analyse website traffic and help us provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of our website.

Links to other websites

Our website may contain links to third party websites including to some websites for our vehicle dealers. We do not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

Marketing

If you have received a direct marketing communication from us and do not wish to receive these communications from us in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to us.

We are not responsible for marketing communications sent by vehicle dealers. If you wish to unsubscribe from marketing communications from a vehicle dealer, you will need to contact them.

Overseas transfers

We host information handled in the course of conducting our business in Australia. On occasion, a third party service provider we engage or that we are instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

Access and correction

An individual may request access to or correction of any of the personal information we hold about them by contacting the dealership.

We may require an individual making a request to verify their identity before we can process their request.

We will aim to respond to all requests promptly and within 30 days.

We may refuse a request where permitted or required by law. We will comply with any regulatory requirement to give reasons for our decision.

Contacting us and complaints

If you have any queries, concerns or complaints about how we handle your personal information please contact the dealership. We may require an individual making a request to verify their identity before we can process their request.

Please provide sufficient details so that we can understand the nature of your concern. In most cases we will ask that you put your request in writing to us.

We take all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by our response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Changes to Privacy Policy

We may make changes to our Privacy Policy by posting the revised policy on our website. Please check back from time to time to review our Privacy Policy.